Principle 1: Don’t criticize someone, condemn someone and do not complain about someone. Try to understand them, try to figure out why they do what they do.
- There is only one way to get anybody to do anything, and that is by making the person want to do it.
- The deepest urge in human nature is the desire to be important.
- The greatest asset I possess and the way to develop the best that is in a person is by appreciation and encouragement.
- Don’t be afraid of the enemy who attack you be afraid of the friends who flatter you.
Principle 2: Give honest and sincere appreciation to people.
Principle 3: be a good listener, encourage others to talk about themselves
Principle4: the only way to get the best of an argument is to avoid it.
- When you want to correct someone about what he/she says, rather than putting straight and telling him how wrong he is (which may arouse argument) it is better to speak to him/her politely by saying “welling, now, look. I thought otherwise but I may be wrong, I want to be put right. Let’s examine the facts”.
Principle5: Show respect for the other person’s opinion, never say you are wrong.
Principle6: Try honestly to see things from the other person’s point of view.
Principle7: Be sympathetic with the other person’s ideas and desires.
Principle8: Talk about your own mistakes before criticizing the other person.
Praise is the slightest improvement and praise every improvement. Be hearty in your approbation and lavish in your praise.
Give the other person a fine reputation to live up to. Encourage people and make the fault seem easy to correct, make the other person happy about doing the thing you suggest.
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